View our Damage Policy
Unique Luxury Prestigious Cars only rents cars in perfect condition. The organization will not rent out vehicles with damage which renders them unworthy of rental or in any way unsafe to drive or unfit for its purpose.
HOW DO WE DETERMINE VEHICLE DAMAGE?
When you return the vehicle we will inspect it. Most vehicle damage is determined by a visual check over the body, interior, tools and accessories of the vehicle.
Where mechanical or undercarriage damage is involved, professional inspection will be required.
You will be held responsible for any and all damage to the vehicle until the inspection has been completed, even if the damage may have occurred after you have left the vehicle and before our inspection commences.
WHAT IS DAMAGE FOR WHICH YOU ARE LIABLE?
The damage present on the vehicle upon return from rental will either be new damage or fair wear and tear. The following will not be considered fair wear and tear and you will be charged accordingly:
Body: Any holes, tears, scratches of more than 50mm long, dents grater than 20mm in diameter and or 2mm in depth and all scrapes that cause paint damage.
Glass: Any damage to any glass panel on the vehicle.
Lights: Any holes, chips, bull’s-eyes, scrapes or scratches longer than 50 mm.
Tires: Any split, torn, mismatched, retreaded or disfigured tires.
Wheels: Any damage which disfigures or makes the wheel unfit for driving.
Interior Damage: Any burns, tears, holes, stains or intense odors on any upholstery or interior trim item
Underbody: Any cracks, holes, ot other structural damage to the exhaust system or underbody.
Accessories and Equipment: Any item missing or damaged. You will also be held liable for any damage as a result of unauthorized repair in addition to the above.
HOW & WHEN DO YOU PAY FOR DAMAGE?
You are liable for damage occurring to the Vehicle during the rental. Except in case of theft, and provided you are not in breach of the Rental Agreement your liability is only up to the amount noted on Rental Agreement Part A 'Loss or Damage Liability' or 'LDL'.
The LDL is payable immediately at the end of the Rental Agreement or earlier as may be required by us.
When vehicle damage and all associated costs have been assessed you will receive a letter outlining costs to repair the vehicle, charges for the down time and loss of use of the vehicle, towing and storage charges, third party claims and our claims administration fee.
When the vehicle is repaired and any other claims have been settled any monies remaining from the LDL collected from you will be refunded to you.
HOW ARE THIRD PARTY CLAIMS HANDLED?
In the event that there is a third party involved who was at fault we will attempt to recover all costs from the third party provided recovery is commercially viable at our discretion.
Your LDL will be refunded in full only if we are able to recover all costs.
If you receive a claim for damage from a third party, you should send the letter or claim to us within seven days from receipt. If you believe the third party claim is fraudulent, you must tell us.
Provided you have not breached the Rental Agreement. We will act on your behalf until settlement of the claim. But if you have breached the Rental Agreement we will not act on your behalf and you will be liable for all costs.
WHO REPAIRS OUR VEHICLES?
In the event of damage, to the vehicle, the repairs are made only by the authorized representatives of the specific car brand
We will carry out repairs to the vehicle in a way so as to minimize your costs and time off the road taking into account availability of parts, mechanic workload and our existing bookings provided the vehicle remains roadworthy.
HOW DO WE RESOLVE CONFLICTS?
Disputes may arise over liability for damage, the cost of repairs and other matters relating to vehicle damage. Our conflict resolution process does not affect your rights at law.
Where you believe you have been dealt with unfairly by us or if you believe we have made an error you should raise your concerns with The Claims Manager .
Our Contact Details
Customer Service Manager
Unique s.a.
Idomeneos St.
71500 Prasa, Heraklion, Crete, Greece
P.O. Box: 1468, Zip Code: 71110
Phone: +30-2810-382610, +30-2810-333223
Fax: +30-2810-382611
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